Patients & visitors

The Clinique de Valère welcomes you. Our teams are committed to providing you with the best possible care and personalised attention. We welcome you in a peaceful and warm atmosphere.

Inpatient stays

Opening and visiting hours

Insurance

Billing

Inpatient stays

During your stay

When you arrive at the main reception, our admissions department will welcome you and complete your administrative file. Please arrive at the time indicated by your doctor.

In general, admissions take place from 06:45 to 12:00 and from 15:00 to 17:00. For hospitalised patients, as requested in your convocation, you will have given us a copy of your insurance certificate by post.

Please come on an empty stomach, that means no food, alcohol or smoking 6 hours before your admission.

Inpatient

As an inpatient, you will be taken care of by our nursing staff upon arrival at the reception desk in preparation for your operation. Most of the rooms have two beds, except for the private ward where single rooms are available.

Meals will be served in your room. If you wish to have a meal with an accompanying person, you can order in your room or go to our restaurant «La Terrasse» where daily menus are available.

Visits are allowed daily from 14:00 to 18:30 for the common divisions. For semi-private and private wards, visits are allowed from 10:00 to 20:00. We ask you to disinfect your hands thoroughly on arrival and to be asymptomatic.

Outpatient

As an outpatient, depending on the surgical procedure, the nurse may ask you to shower with an antiseptic product and you will be given disposable clothes for the day.

After your operation

At the end of your hospital stay, the time of your departure will be defined in agreement with your doctor, in principle before 10 am.

If the nurse has any last-minute recommendations to make, medication, a doctor's prescription or X-rays to give you before you leave, you will be asked to inform the nursing team of the time at which you will leave the room.

Opening and visiting hours

Reception of the Clinique de Valère

Monday to Friday from 06:45 to 18:30
Weekends from 09:00 to 18:00

+41 27 327 10 10
reception@cliniquevalere.ch

Visiting hours

Every day from 14:00 to 18:00

Restaurant La Terrasse

+41 27 327 16 02

Policlinique de Valère

The Policlinique is open from Monday to Friday from 09:00 to 17:00

+41 27 327 19 00

Our core competencies

Orthopaedics

General and visceral surgery

Neurosurgery

Urology

ENT

Gynaecology

Insurance

We recommend that you check the coverage of hospital services with your insurance company, especially for hospitalisation in a private or semi-private room.

Patients insured in Valais

You do not have private or supplementary insurance?

The Clinique de Valère welcomes all patients and offers them top quality care. The clinic is part of the cantonal hospital planning and can therefore welcome patients who do not have private insurance.

Patients insured outside the canton elsewhere in Switzerland

Since 1 January 2012, with the entry of the new hospital financing provided for in the Federal Law on Health Insurance (LAMal), patients have had a «free choice» of hospital throughout Switzerland. This gives insured persons more freedom to choose their place of hospitalisation. Indeed, for a hospitalisation charged to the basic health insurance, you are no longer limited to the establishments on the list of your canton of residence.

With a hospital tariff that is lower than the Swiss average, you will not be charged any additional costs compared to hospitalisation in your canton of residence.

Our partner: Sanitas

As a Sanitas Preference customer, you can take advantage of additional services to make your hospital stay as pleasant as possible. This means that you will receive support that begins before you are admitted to hospital and ends when you are well enough to get on with your life.

The Sanitas Preference Standard

Patients not insured in Switzerland

Are you not insured in Switzerland and have questions about the cost of your treatment?

Our billing department will be happy to answer your questions under the following numbers:

+41 27 327 15 04
facturation@cliniquevalere.ch

Billing

The time of your departure will be determined in agreement with your doctor, in principle before 10 am.

If the nurse has any last-minute recommendations, medication, doctor's orders or X-rays to give you before you leave, you are asked to inform the nursing staff of the time you will be leaving the room.

We would be grateful if you could announce yourself at the reception desk when you leave the clinic.

For patients hospitalised in the general ward
Your hospital bill will be sent directly to your insurance company.

All information concerning invoicing and rates can be obtained from the Patient Management Department:

+41 27 327 15 04
facturation@cliniquevalere.ch

For patients hospitalised in a private ward
The Clinique de Valère has agreements with several insurers and we will send them the invoice for your hospitalisation costs directly. If your insurer does not have an agreement with our establishment, we will send you the invoice directly to them. Medical fees will be billed directly to you by your doctor.

Personal expenses
Private expenses (e.g. crutches or extra drinks) will be invoiced separately and must be paid at the reception desk when you leave the clinic, as they are not covered by your insurance company. If you wish, you can also request a copy of your invoices from our billing department, which is at your disposal for any further information.

GENOLIER PATIENT SERVICES for international patients

More than 25 years of experience in supporting and caring for foreign patients

Find out more about our specific offer for international patients and request your personalised programme today.

Our team is proud to offer services in multiple languages to meet the diverse needs of our international clientele.

Click here for more information

Location

By car

The clinic can be reached very quickly by road from the A9 motorway, exit Sion-east, and parking spaces are available in front of the entrance.

By train

The clinic is less than five minutes from the Sion train station (direct trains, Pendolino, TGV des neiges).

www.cff.ch

Centres