About us

25
Doctors
28
Employees
33’199
Consultations

Direction

Vincent Michellod

Regional Director Geneva | Director Clinique Générale-Beaulieu
More Information

Qualitymanagement

All the professionals at the Centre Médical Eaux-Vives are committed to guaranteeing the quality and safety of your care on a daily basis.

The Centre Médical Eaux-Vives is committed to continuous improvement in the quality and safety of care, placing the patient at the centre of its concerns. Over the years, it has developed a genuine quality culture within the establishment.

Our policy of continuous improvement in the quality and safety of care is defined by a number of objectives designed to offer high-quality, personalised care to all our patients: 

  • To develop the range of care we offer, in line with our role as part of a private group
  • Ensuring that patients are informed about their state of health and that their rights are respected
  • Ensuring the quality of pain, nutrition and care management
  • Pursue the quality and risk management dynamic
  • Develop a safety culture
  • Maintain the existing evaluation process and involve teams by communicating results and changes in them
  • Implementing this policy of continuous improvement in the quality and safety of care is a commitment by all.

Throughout the year, we measure various indicators such as patient satisfaction.

A watchdog has also been set up to monitor the most stringent requirements:

  • Materials vigilance
  • Pharmacovigilance (swissmedic)
  • Environmental hygiene (in accordance with current HPCi standards in French-speaking Switzerland)
  • The centre also has a «Quality and Risk Management» committee, which coordinates the implementation of the quality and risk management programme with your safety in mind.

Cancellation policy


We would like to inform our patients that appointments missed or cancelled less than 48 hours in advance will be billed at CHF 80. Basic insurance does not cover these costs.