Quality Management

ISO 9001:2015 – Swiss Safety Center (SSC)

Some of our clinics are certified according to this standard, which is widely used and comparable both nationally and internationally. It shows the requirements that have to be implemented with regard to customer needs as well as product and service quality. The standard is thus a proven instrument for increasing the transparency of operational processes and subsequently optimising the efficiency of corporate performance. The annual review by the certification body SSC also ensures continuous and sustainable improvement of the management system.

ANQ

National Association for Quality Development

ANQ's mandate is to define relevant quality indicators, to conduct quality measurements to provide the national comparison and to communicate the measurement results transparently.

The Swiss Medical Network institutions take part in the ANQ surveys every year. The results enable the institutions to compare themselves with hospitals and clinics nationwide and to take targeted measures to improve the patient experience.

Swissnoso

Swissnoso is dedicated to reducing nosocomial infections and multidrug-resistant germs that can occur during a stay or treatment in a hospital. Practicable modules are offered in the area of surveillance and prevention. The Swiss Medical Network institutions continuously monitor possible cases of infection or the long-term course of wound healing and report these to Swissnoso. Useful data for quality control is generated and evaluated from this.

CIRS - Critical Incident Reporting System

Our CIRS reporting platform is a reporting and learning system that allows the identification of risks or critical events. The system is an essential element of clinical risk management and allows the anonymised reporting of incidents that may occur during different procedures - e.g. during the administration of medication, communication, documentation, the exercise of standard processes or even the use of technical equipment. The goals of CIRS are the proactive handling of critical events, the further development of the hospital's internal safety culture and the increase of patient safety.

REKOLE®

In 2007, the national association of hospitals and clinics H+ created a uniform system of standards (REKOLE® stands forRevision of Cost Accounting and Service Recording) for operational accounting in hospitals. In this way, H+ has unified the operational accounting of hospitals and clinics according to common standards throughout the country and created a system that fulfils the legal requirements according to the Health Insurance Act (KVG).

SIRIS - Swiss Implant Register

Based on the national quality contract between ANQ and the member hospitals, SIRIS (Swiss Implant Registry for Hip and Knee Prostheses) was introduced in 2012 and for spinal prostheses in 2021. Ziel dieser Erfassung ist die bestmögliche Versorgung der Patienten sowie die Beurteilung der langfristigen Implantat- und Behandlungsqualität. Die daraus gewonnenen Ergebnisse erlauben zudem einen Qualitätsvergleich mit anderen Spitälern.

QualiCert

As a provider of courses promoting health, QualiCert's certification confers a seal of quality that distinguishes a high level of competence and seriousness. In order for users to be able to claim course fees from health insurance companies, both the organisation legally responsible as course provider and the persons conducting the course must be certified for their qualifications in the relevant fields.