Our Clinic strives every day to ensure the quality and safety of care for its patients.
The approach to quality taken by Clinica Ars Medica, a member of Swiss Medical Network, is in line with the group's strategy of constantly striving for excellence in services for its patients and physicians.
Our detailed group-wide quality policy is available below.
Swiss Medical Network quality policy
Guidelines:
We accompany patients on their health management journey in a personalised and comfortable environment according to the highest quality standards.
We are very attentive to the needs and choices of each patient and establish a relationship of trust while respecting the rights and duties of each one, making them feel unique and at the centre of our attention.
We ensure that communication is always relevant and well contextualised, respecting the different interlocutors and the right timing.
We accredit doctors recognised for their professionalism and proven competence by providing them with a technological platform that is always state-of-the-art and proportionate to the real needs of taking care of our patients.
We promote the continuous training of our employees, with the aim of keeping their knowledge constantly up-to-date, which is necessary to always guarantee qualified, safe and effective patient care.
The company also promotes the principles of the H+ Industry Solution for Occupational Safety and Health Protection of employees, by disseminating and ensuring constant information and awareness on safety and health at all levels.
We take all necessary measures to avoid risks, promote continuous improvement in order to increase the quality and safety of our services, as well as the satisfaction of our patients, doctors and employees.
Our Clinics always act in compliance with the law, applicable regulations, and all further industry regulations and recommendations.
We expect every employee to guarantee the principles listed above and to participate in continuous quality improvement for our Clinics.
