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11.09.2023 00:00 - 17.09.2023 00:00
Swiss Medical Network

Patient Safety Week @Patient: #Speak Up

From 11.09.2023 - 17.09.2023, the national Patient Safety Week will take place throughout Switzerland on the theme «More safety. For patients. With patients.» 

Patient safety is always a top priority in the clinics of the Swiss Medical Network. This year, we are focusing on prevention and error avoidance and are offering patients the opportunity to express their opinions.  For this reason, we have decided to dedicate ourselves to the «@Patient: #Speak Up!» project. This enables us to involve our patients even more in the recovery process within the framework of integrated care and offer them more security.

What is Speak Up?

Throughout the daily work routine and especially during the care of patients, situations can arise in which a person involved feels that this is not being done correctly. Examples can be situations in the context of patient care and safety, problems in the environment, lack of education or even problems in communication. Speak Up works to ensure that in such situations the courage and confidence is summoned to name the uncertainties promptly and correctly.

Speak up is an internationally recognised and scientifically based method.

Who is Speak Up for?

Professional groups working in hospitals in particular must contribute to patient safety on the basis of their professional code of conduct. This means that you are actively called upon to react in situations where you have the feeling that an error could occur and to communicate this. Speak Up should be applicable everywhere and by everyone, but in the context of Patient Safety Week we want to promote it explicitly for our patients.

What does this have to do with patients?

Patients are more sensitive to nursing treatment because of their perspective. They perceive internal and external influences or the handling of situations differently than health professionals. Since we in the Swiss Medical Network actively involve our patients in the care process and their autonomy is a matter of course for us, we would like to sensitise them in connection with Speak Up to actively address us if they notice things that they consider to be in need of improvement. The aim is to continuously improve the quality of treatment.

Why is Speak Up needed?

Often there are fears or worries, such as the fear of punishment or even worse treatment, so that some patients do not speak up in difficult situations. This is where Speak Up comes in. Speak Up is always sanction-free and works in an appreciative way. Through the good experience of naming difficult situations as well as mistakes, it should be possible to achieve a positive learning effect.

What do I have to consider with Speak Up?

Make sure you communicate as objectively as possible. Stay honest and explain your experience in as much detail as possible. Tell us what is important to you.

  1. Make sure you understand the situation correctly.
  2. Try to summarise clear facts.
  3. Get support and talk to your respective contact person, e.g. your primary caregiver.
  4. Make a report and get help from your contact person.

Who are your contact persons?

Your primary contact persons are your nurse or your doctor. They will take care of your feedback and analyse it together with you. Your primary caregiver will forward your report to the head of department or the person responsible for quality management.

Alternatively, you can ask any specialist at the clinic for the direct contact details of the person responsible for quality management. If you do not wish to have an interview or only wish to make a written report, use the contact form on the clinic's website.

We make the time for you. We are here for you.