2nd training «Entrepreneur du futur»

The second training module in our Entrepreneur du futur programme was held at La Réserve Genève on the theme of «Our Patients, Our Customers».

Orchestrated by Babs Siclet, Academy Director and CEO of Genolier Patient Services, accompanied by Elodie Frémont, Director of Patient Services, the day gave our academics the opportunity to tackle this central theme in Swiss Medical Network's vision.

A wide range of topics were covered, including the customer approach to care, ethics, confidentiality, measuring satisfaction and quality of care criteria.
Participants in the programme were able to discuss the various approaches that can be used to improve the experience of our patients, with a module combining theory and practical application using concrete examples taken from real-life situations in our establishments.